What to Do if Medicaid Coverage Lapses for a Memory Care Resident

Learn the fast steps to restore Medicaid, hold benefits during appeal, and stop a memory-care discharge.

If Medicaid — public coverage that can pay for memory care — lapses, call the facility billing office and state Medicaid office at once. Do not move the resident out, and file renewal papers and any appeal before the deadline.

For a person with dementia, renewal mail and deadlines are easy to miss. Family or a trusted helper must act fast. Quick papers and appeals protect both payment and the bed.

Medical information disclaimer: This article is for general educational purposes only and does not provide medical advice, diagnosis, or treatment. Always consult a physician or other qualified health professional about symptoms, medications, tests, or treatment decisions.

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Can you get coverage back after a paperwork lapse?

Many lapses involve a missing annual renewal form. LegalClarity reports in LegalClarity's guide to reinstating coverage that a still-eligible resident can often restore coverage after a paperwork loss. Return the renewal form promptly or ask for reconsideration within about 90 days after termination.

LegalClarity notes the appeal request is generally due within 90 days from the mailed notice date. A fair hearing is a formal state review of the decision. Follow the instructions and address on the notice.

  • Call the facility billing office and state Medicaid office at once.
  • Return the renewal form and keep a copy with the mailing date.
  • Request a fair hearing as the notice directs before the deadline.

How do you keep benefits while you appeal?

LegalClarity explains in LegalClarity's explanation of Medicaid appeals that a challenge is generally due within 90 days from the mailed notice date under 42 CFR 431.221. A current beneficiary who asks for the hearing before the effective date can usually keep benefits unchanged while the case is decided.

You must expressly ask for continued benefits. LegalClarity notes you may owe repayment for that period if you lose.

Can the home discharge for unpaid days?

A Medicare- or Medicaid-certified nursing home may discharge a resident only for six federal reasons, including genuine nonpayment. Justice in Aging states in Justice in Aging's guide to fighting nursing-home evictions that the home must generally give at least 30 days' written notice.

The notice must state the reason, destination, appeal rights, and ombudsman contact. Justice in Aging notes that nonpayment has not legally occurred while a Medicaid or other third-party claim for the period is still pending. A home therefore cannot evict for nonpayment while the application is under review or a denial appeal is pending.

What if you get a discharge notice?

Justice in Aging advises that a resident who receives a discharge notice should not move out voluntarily. Promptly request the transfer or discharge appeal hearing from the state agency named in the notice, because appealing generally blocks the eviction until the hearing officer decides. Every state has a free Long-Term Care Ombudsman program for nursing-home and residential-care residents.

The Administration for Community Living describes the program in Administration for Community Living's ombudsman program page as help with transfer, discharge, rights, and appeals. It is reachable online or at 800-677-1116. Call at once for urgent help for a cognitively impaired resident.


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Educational information only. It is not medical advice and does not replace care from a qualified clinician.