Transitioning a loved one with dementia away from online shopping requires patience, understanding, and practical steps to ensure their safety and well-being. Dementia can affect judgment, memory, and the ability to manage finances, which may lead to impulsive or unsafe online purchases. Here are some ways to approach this transition carefully.
First, **learn about your loved one’s condition** and how dementia affects their decision-making and comprehension. This knowledge helps you anticipate challenges and respond with empathy rather than frustration. Simplify communication by speaking slowly, using clear and simple language, and incorporating visual cues when possible[2].
Next, **gradually reduce access to online shopping platforms**. This can be done by changing passwords on shopping accounts and devices, removing saved payment methods, and limiting internet access if necessary. Explain these changes gently, focusing on safety and protection rather than control. For example, you might say, “We want to keep your money safe from mistakes or scams.” Avoid confrontation, as this can increase anxiety or confusion.
**Monitor financial statements regularly** to catch any unauthorized or impulsive purchases early. Dementia patients are often targets for scams, such as brushing scams where unwanted packages arrive, potentially leading to confusion or financial loss[1]. If suspicious activity is detected, report it promptly to banks or credit card companies.
Create a **safe and supportive environment** by decluttering and labeling important items around the home, which can help reduce confusion and anxiety[4]. This approach also applies to managing online activities—organize and limit what your loved one can access digitally.
Offer **alternative activities** that provide engagement and satisfaction without the risks of online shopping. Encourage hobbies, social interactions, or supervised outings that can fulfill the desire for stimulation and connection.
If your loved one becomes upset or paranoid about changes, such as accusing others of stealing money, respond calmly and reassure them without arguing. Use distraction techniques or redirect their attention to positive experiences[2].
Finally, involve other family members or caregivers in the process to share responsibility and provide emotional support. Caregiving can be challenging, and sharing moments with your loved one in their current reality helps maintain trust and connection[5].
Sources
https://seniorcareinc.org/brushing-scams/
https://wtop.com/news/2025/11/dementia-home-care-safety-daily-tips-caregiver-self-care/
https://forum.alzheimers.org.uk/threads/reaching-out.168079/
https://smart.dhgate.com/effective-strategies-for-compassionate-dementia-care-a-guide-for-families-and-caregivers/
https://www.aarp.org/caregiving/basics/caregiver-reflections-share-more-moments/
