Blocking scam calls and emails for someone with dementia requires a combination of practical technology tools, clear communication, and ongoing support to protect their safety and peace of mind. People with dementia are especially vulnerable to scams because cognitive challenges can make it harder for them to recognize suspicious behavior or pressure tactics.
Start by setting up call-blocking features on their phone. Many smartphones have built-in options to block unknown or suspicious numbers. You can also install trusted call-blocking apps like Hiya or Truecaller, which identify and block scam calls automatically. Registering the phone number with the Telephone Preference Service can reduce telemarketing calls. For landlines, consider devices that block robocalls and calls from numbers not in the contact list.
For emails, use spam filters provided by email services to catch phishing attempts and scam messages. Teach the person with dementia to avoid clicking on links or downloading attachments from unknown senders. If possible, set up a shared email account or have a trusted family member monitor their inbox regularly to catch suspicious emails early.
Create simple, clear rules for communication. Encourage them to never give out personal or financial information over the phone or email unless they have confirmed the identity of the caller or sender through a trusted source. Remind them to always check with a family member before making any financial decisions or sending money. Phrases like “We never make decisions under pressure” or “If someone asks you not to tell family, that’s a red flag” can help reinforce caution.
Monitor financial accounts closely. Set up alerts for unusual transactions and consider working with the bank to apply vulnerable customer protections, such as withdrawal limits or spending controls. Some banks offer caregiver banking services that allow trusted family members to oversee accounts and receive notifications about activity.
Watch for warning signs that a scam may be happening, such as unexplained charges, new “friends” offering help, or sudden secrecy about money matters. If a scam is suspected, document all details, contact the bank immediately, and report the incident to authorities like Action Fraud or the Federal Trade Commission.
Above all, maintain open, patient communication without causing fear or shame. People with dementia may resist help if they feel their independence is threatened. Instead, calmly explain why these protections are important and involve them in decisions as much as possible.
Sources
https://www.knowyourdosh.com/blog/help-aging-parents-manage-finances-avoid-scams
https://www.bbelderlaw.com/medicare-fraud/
https://www.careworkshealthservices.com/online-safety-for-seniors/
https://www.helpinghandshomecare.co.uk/care-advice/how-to-help-the-elderly-avoid-scams/
https://thefinancialbrand.com/news/digital-banking/how-banks-can-help-block-elder-fraud-194189
https://www.allaboutestates.ca/aarp-banksafe-dementia-hub/
https://alzheimersweekly.com/category/scam-protection/
https://athomeindependentliving.com/new-senior-phantom-hacker-scam/
