Stopping telemarketers from targeting someone with dementia requires a combination of practical steps and protective measures tailored to their vulnerability. People with dementia may be especially susceptible to scams because of memory loss, confusion, and difficulty recognizing deceitful tactics.
First, it is important to register the person’s phone number on national do-not-call lists, such as the Telephone Preference Service (TPS) in the UK or the National Do Not Call Registry in the US. This reduces the volume of unsolicited sales calls they receive. However, some scam calls may still get through, so additional steps are necessary.
Caregivers or family members should help set up call-blocking technology on the person’s phone. Many smartphones and landline providers offer call-blocking features or apps that can automatically block known scam numbers or unknown callers. This can greatly reduce unwanted calls.
It is also helpful to educate the person with dementia, as much as possible, about common telemarketing scams. Explain that legitimate companies will never pressure them to make immediate decisions or ask for sensitive information like Medicare numbers or bank details over the phone. Encourage them to hang up if a call feels suspicious.
For people with dementia, it is often best to limit their phone use to trusted contacts only. Caregivers can consider changing the phone number and only sharing it with close family and friends. Another option is to have calls screened by a trusted person before the individual answers.
Monitoring financial statements and Medicare Summary Notices regularly can help detect any signs of fraud early. Caregivers should watch for unexplained charges or unexpected medical equipment deliveries, which are common signs that scammers have gained access.
If telemarketers claim to represent Medicare or other government programs, verify their identity by contacting the official agency directly using a known phone number. Never provide personal information to unsolicited callers. Since 2025, Medicare Advantage marketing calls must include a recorded disclaimer and agent ID number, so ask for these details and verify them.
Finally, maintaining social connections and reducing isolation can help protect someone with dementia from scams. Scammers often exploit loneliness and emotional vulnerability. Encouraging regular contact with family, friends, or support groups reduces the risk of falling victim to telemarketing fraud.
Sources
https://www.bbelderlaw.com/medicare-fraud/
